Privacy Policy
Last updated: 26 August 2026
The Utility Desk respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.
The Utility Desk is a trading name operated by a sole trader in the United Kingdom.
For questions about this Privacy Policy or how your personal information is handled, please contact:
Email: support@theutilitydesk.co.uk
Information We Collect
We may collect personal and business information when you contact us, complete a form on our website or request one of our services.
This may include:
- Your name
- Business or organisation name
- Email address
- Telephone number
- Business postcode
- Business type
- Energy contract information, including contract end dates
- Information about your gas or electricity arrangements
- Information contained in an energy bill if you subsequently provide one to us
- Any additional information you choose to provide when contacting us
We may also collect limited technical information about how visitors use our website, such as browser, device and website usage information, where permitted by your cookie preferences.
How We Use Your Information
We may use the information you provide to:
- Respond to your enquiry
- Provide a free energy bill review where requested
- Contact you about your energy review
- Understand your current gas and electricity arrangements
- Review energy contracts and renewal options
- Discuss potential opportunities to reduce or better manage energy costs
- Discuss other relevant energy solutions, including solar Power Purchase Agreements (PPAs), where appropriate
- Provide services you have requested
- Maintain appropriate business and enquiry records
- Meet our legal and regulatory obligations
- Protect the security and proper operation of our website
We will not use information submitted for an energy bill review to send unrelated marketing communications unless we have an appropriate lawful basis to do so.
Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to respond to a request you have made or to take steps at your request before providing a service.
- It is necessary for our legitimate business interests, such as responding to enquiries, providing customer service, maintaining appropriate records and operating our business effectively, provided those interests do not override your rights and interests.
- We need to comply with a legal obligation.
- You have given consent where consent is required, for example for certain non-essential cookies or similar technologies.
Where we rely on consent, you may withdraw that consent at any time.
Free Energy Bill Reviews
When you request a free energy bill review, we use the information you provide to respond to your request and assess your current energy arrangements.
We may contact you to request additional information, such as a recent gas or electricity bill, where this is necessary to carry out the review.
Providing information through the form does not place you under any obligation to change energy supplier, enter into a contract or purchase a service.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our website, communications or business services.
Where your enquiry requires us to approach an energy supplier, broker, service provider or another relevant third party on your behalf, we will only share information that is reasonably necessary for that purpose and where there is an appropriate lawful basis for doing so.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
Website Analytics
We use Site Kit by Google to help manage Google services connected to our website.
Depending on the services enabled and your cookie preferences, this may include analytics information that helps us understand how visitors find and use The Utility Desk website.
Where consent is required for analytics or other non-essential cookies, these technologies should only be activated in accordance with the choices you make through our cookie consent system.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, such as certain analytics cookies, are optional and may require your consent.
We use Complianz to manage cookie consent and allow visitors to make choices about non-essential cookies.
You can change or withdraw your cookie preferences using the cookie settings available on our website.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, dealing with enquiries and meeting legal, accounting or regulatory requirements.
The length of time information is retained may therefore vary depending on the nature of the enquiry or service and whether a continuing business relationship develops.
When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
International Data Transfers
Some technology and service providers used by our website may process information outside the United Kingdom.
Where personal information is transferred internationally, we expect appropriate safeguards to be used where required by UK data protection law.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict the way we use your information in certain circumstances
- Object to certain uses of your personal information
- Ask for certain information to be transferred to you or another organisation where the right to data portability applies
- Withdraw consent at any time where we rely on consent
Not every right applies in every circumstance.
To exercise any of these rights, contact:
We may need to ask for information to confirm your identity before dealing with a request.
Complaints
If you have concerns about how The Utility Desk has handled your personal information, please contact us first so that we have an opportunity to investigate and respond.
Email: support@theutilitydesk.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Links to Other Websites
Our website may contain links to websites operated by other organisations.
The Utility Desk is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those websites before supplying personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
Any updated version will be published on this page and the date at the top of the Privacy Policy will be changed accordingly.
Contact The Utility Desk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
The Utility Desk
Trading name operated by a sole trader in the United Kingdom
Email: support@theutilitydesk.co.uk